Billing

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Viewing your subscription

1. Open Hermes
2. Go to Settings → Account or Billing
3. View your current plan, renewal date, and usage

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Managing your subscription

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Change plan

1. Go to Settings → Billing
2. Click Change Plan
3. Select your new plan
4. Confirm the change

Changes take effect:

• Upgrades: Immediately
• Downgrades: At end of current billing period

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Update payment method

1. Go to Settings → Billing
2. Click Payment Method
3. Enter new card details
4. Save

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Cancel subscription

1. Go to Settings → Billing
2. Click Cancel Subscription
3. Confirm cancellation

Your access continues until the end of your current billing period. You can resubscribe anytime.

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Billing cycle

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Invoices and receipts

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View past invoices

1. Go to Settings → Billing
2. Click Billing History or Invoices
3. Download any invoice as PDF

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Get a receipt

Receipts are emailed automatically after each payment. Check your email or download from billing history.

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Common questions

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When will I be charged?

You’re charged immediately when you subscribe, then on the same date each billing cycle.

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Can I get a refund?

Contact support within 7 days of purchase for refund requests.

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What happens if payment fails?

• We’ll retry the payment a few times
• You’ll receive email notifications
• Your subscription continues during the grace period
• If payment isn’t resolved, your plan downgrades to Free

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How do I update my billing email?

1. Go to Settings → Account
2. Update your email address
3. Billing communications will go to the new email

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Related

Plans

Compare available plans.